Puntit is an independent betting and casino review site serving readers across Ireland. We do not operate any gambling platform, process wagers, or hold player funds - so if you have an account query with a specific operator, you will need to contact them directly. What we can help with is anything related to our editorial content, site feedback, or general questions about how we work.
We keep our contact options intentionally simple. One channel means every message reaches the right person without getting lost in a ticket queue or an automated phone system. Whatever you want to tell us, the address below is the right place to start.
One Channel: Email
All correspondence is handled by email at [email protected]. There is no live chat, no postal address for public enquiries, and no phone line. This is a deliberate choice - email gives us a clear written record of every conversation, which means we can follow up accurately and consistently without details slipping through the cracks.
When you write to us, please include enough context for us to help promptly. A message that says only "I have a question" will need a back-and-forth before we can make progress. Telling us which page or operator you are asking about, and what specifically you would like to know, gets you a useful reply faster.
How We Triage Messages
Incoming mail is reviewed each working day. We sort messages into a few broad categories: editorial feedback (corrections, suggestions, new review requests), general site queries, and partnership or press enquiries. Each category has a different owner, so sorting first avoids delays caused by forwarding messages internally.
We do not triage messages at weekends or on Irish public holidays. If you write on a Friday evening, expect your message to enter the queue on Monday morning. We mention this not to discourage you from writing, but so that the wait does not feel like your message has been ignored.
Turnaround in Plain Language
Our target is a substantive reply within two working days for most queries. Editorial corrections and factual challenges may take a little longer if we need to re-verify information with a source before updating a page. If your message requires more than a brief answer, we will acknowledge it quickly and give you a realistic timeframe for the full response.
We do not guarantee same-day replies. Any site that promises instant editorial responses is either overstating its capacity or underinvesting in accuracy. We would rather take an extra day and get the answer right.
Escalation Limits
Puntit is a review and information site. We cannot intervene in disputes between you and a gambling operator, instruct an operator to release funds, or represent you in a complaint. If you are in a dispute with a licensed operator, the relevant escalation path is through that operator's own complaints process, and then to the relevant regulatory body in Ireland if that process fails. We can point you towards publicly available resources, but we have no power to act on your behalf in those matters.
Privacy and Your Message
When you email us, you share personal information such as your name and email address. We use that information only to respond to your query and keep an internal record of the correspondence. We do not add you to any mailing list, share your details with third parties, or use your contact to serve you advertising. For the full picture of how we handle personal data, please read our Privacy Policy.